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Cyber Defense & Managed Security

Managed Detection & Response (MDR)

Combine endpoint telemetry and expert investigation to detect threats and coordinate containment within agreed responsibilities.

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SERVICE IN DETAIL

From the first assessment to practical outcomes

Who this service is for

Teams that need ongoing visibility, clearer alert ownership and a repeatable response process.

How we work

  1. Discovery & onboarding

    Endpoint coverage, telemetry readiness and authorised response actions

    Identify assets, data sources and owners. Agree monitoring coverage, retention, operating hours, escalation contacts and response authority before configuring the service and validating data quality.

  2. Monitoring & investigation

    Suspicious processes, identity activity and evidence-led threat investigation

    Review alerts against the agreed use cases, correlate relevant context and investigate suspicious activity. Record severity, affected assets and evidence while tuning recurring noise with the customer team.

  3. Response & service review

    Containment coordination, case closure and improvements to endpoint protection

    Escalate validated issues and coordinate the actions authorised by your organisation. Review service trends, unresolved risks and coverage gaps in agreed reporting cycles, with owners for improvement actions.

What you receive

  • Onboarding scope, configuration baseline and escalation matrix
  • Investigation records and prioritised notifications
  • Service reports, tuning recommendations and action tracking

Before we begin

We confirm the scope, responsibilities, evidence, timetable and deliverables in the proposal. The activities above are tailored to the systems and objectives agreed with your organisation.

Discuss your scope

Specialist services

Security Tools, Licensing & Technical Support

Provide selected security tools, licensing, renewal and implementation support for vulnerability, endpoint and operational security needs.

  • Nessus / Qualys
  • Endpoint Security
  • Certificate Management
  • Technical Support
View scope, process and deliverables

Who this service is for

Organisations introducing a security or data platform, replacing a tool or connecting technology to an operational process.

How we work

  1. Requirements & design

    Product requirements, existing licences, deployment scope and support expectations

    Map users, data sources and desired workflows. Confirm product capabilities, licensing, integrations and acceptance criteria before agreeing a design and implementation scope.

  2. Configure & integrate

    Installation, configuration, technical troubleshooting and vendor coordination

    Configure the agreed environment, roles and workflows. Connect approved sources, test representative scenarios and record configuration decisions, exceptions and issues for resolution.

  3. Acceptance & handover

    Configuration records, support boundaries and renewal or maintenance planning

    Run agreed acceptance checks, train the nominated administrators and hand over operating guidance. Confirm support ownership, open issues and the process for future changes or service requests.

What you receive

  • Requirements and solution configuration record
  • Test scenarios and acceptance results
  • Administrator guidance and support handover
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LET’S UNDERSTAND YOUR NEEDS

Tell us what
you need.

Answer the service-specific questions, review your summary, and send your request to our team.

A high-level summary is enough. Please do not include passwords, payment card data or confidential system evidence.

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For urgent matters, call 091 003 4852

Discuss your requirements directly with our team.

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